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Wednesday, 11 September 2013

Title: Java Production Support Lead-San Francisco, California

Jobs Title: Java Production Support Lead 
Jobs Location: San Francisco, California
Jobs Description:
 The lead will be responsible for managing production support by working with onsite and offshore support teams to resolve level 2 issues and to oversee the onboarding of new payment processors and merchants for the wallet product. They will coordinate between onsite and offshore teams and provide guidance to the teams, as wells as work with the client to escalate issues, risks, and dependencies related to the wallet product or the onboarding of payment processors/merchants. Incident status and management, reporting, and ensuring the team identifies problems and performs root cause analysis are part of the role. This person will be responsible for working with the team to develop and maintain a System health matrix, System Usage snapshot, System Response time, Weekly, monthly reports on tickets handled and resolved, escalations, SLA Compliance, and other documentation to be developed as required. The Production Support Lead will be the single point of contact for the client production issues. 

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